#eLearning2017 – Assessing and Supporting ICT Literacy Skills in Blended and Online Courses



  • Kristin Heathcock, Librarian, Hillsborough Community College
  • Richard Senker, Assistant Professor and Program Manager, Hillsborough Community College


  • ICT literacy is a digital technology, communications tools, and/or networks to access, manage, integrate, evaluate, and create information in order to function in a knowledge society.”
  • Information literacy is “Information literacy is a set of abilities requiring individuals to “recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information.” 1 Information literacy also is increasingly important in the contemporary environment of rapid technological change and proliferating information resources.”
  • SmarterMeasure Learning Readiness Assessment
    • Students often over-estimate computer competency, internet competency, computer specs, tech in your life, tech usage, tech vocabulary, etc.
  • I believe students have adequate ICT/Information Literacy skills to be successful in a hybrid or online course? It depends… Where do they get or acquire their skills? How do educators help students to increase ICT/Information Literacy skills?
    • Common Issues
      • Tech problems (eg. old computer/internet access)
      • Tech skills
      • Critical thinking
      • Time management
      • Life factors
  • Embedded Librarian
    • Librarian added as a co-instructor to class
    • Provide instructional materials at point of need
    • Communicate with students during research periods in the course
  • LibGuide was created and this was found to be most valuable at the time of need (eg. when their assignment was due)
  • Link was added to the LMS to directly link students to Library resources.
  • The more students used the library module in a course, the better grade students typically received on their research paper.
  • Takeaways:
    • Provide info and resources at the time of need.
    • Purposeful tech and information literacy courses and training for students.
    • Faculty, librarians, and staff support are trained in tech/info literacy.
    • Online training tools (eg. Atomic Learning, Readiness Assessments).
    • AskMe Online! & Ask a Librarian for realtime live chat help.
    • Campus resources (and publisher info if online resource is used) need to be outlined in the syllabus.

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